空乘常用英语.docxVIP

空乘常用英语

一、登机场景

1.欢迎登机：

2.引导乘客就座：

Pleasefollowmetoyourseat.Windoworaisle,sir/madam?

3.帮助乘客存放行李：

4.提醒乘客系好安全带：

Pleasefastenyourseatbelt.Wewillbetakingoffshortly.

二、客舱服务场景

1.提供餐饮服务：

Wouldyoulikesomethingtodrink,coffee,tea,orjuice?

Whatwouldyoulikeforlunch/dinner,chickenorfish?

2.询问乘客需求：

IsthereanythingIcandoforyou?

CanIgetyouablanketorapillow?

3.应对乘客不适：

4.提醒乘客注意事项：

Pleaseremembertoswitchoffyourmobilephoneduringtheflight.

Foryoursafety,pleasekeepyourseatbeltfastenedwhentheseatbeltsignison.

三、降落场景

1.通知降落时间：

Wewillbelandingin20minutes.Pleasecheckaroundyourseatforanypersonalbelongings.

2.提醒乘客准备降落：

Pleaseensureyourseatisintheuprightpositionandyourtraytableisstowed.

3.感谢乘客：

Thankyouforchoosingourairline.Wehopetoseeyouagainsoon.

4.告别乘客：

Haveaniceday/evening.Goode!

空乘常用英语（续）

四、特殊情况处理场景

1.处理乘客遗失物品：

Ifyouvelostsomethingonboard,pleaseletmeknowthedetails,andIlldomybesttohelpyoufindit.

2.应对乘客晕机：

Imsorrytohearthatyourenotfeelingwell.Icanprovideyouwithamotionsicknessbagandaglassofwater.Wouldyoulikemetofindadoctoronboard?

3.解释航班延误：

Weapologizeforthedelay.Dueto[weather/technicalreasons],ourflightwillbedeparting[time]laterthanscheduled.Wewillkeepyouupdatedwithanychanges.

4.紧急情况下的指示：

Intheunlikelyeventofanemergency,pleaseremaincalmandfollowtheinstructionsofthecrew.Listencarefullytothesafetybriefing.

五、与同事沟通场景

1.交接班信息：

Goodmorning/afternoon,Imtakingoverfromyou.Canyoubriefmeonanypassengerrequestsorspecialsituations?

2.请求同事协助：

Couldyoupleaseassistmewiththebeverageserviceinbusinessclass?

Ineedahandwiththeboardingprocess.CanyoumanagethedoorwhileIchecktheboardingpasses?

3.报告机长：

Captain,wehaveamedicalemergencyinseat18C.Wemayneedtodiverttothenearestairport.

4.团队协作鼓励：

Greatjobeveryone!Thecabinis