酒店英语课件---入住和抱怨Checkinandcomplain详细课件专用.ppt

酒店英语课件---入住和抱怨Checkinandcomplain详细课件专用

ReceptionandCheck-inTeachingObjectives:1.Tohelpthestudentsmasterusefulexpressionsandsentencesofbeingareceptionist.2.ToLearnwhatareceptionistshoulddowhentheguestscheckin.3.Tohelpthemmakesimilardialogues.

Basicprocedureofcheck-in:GreetingsCheckthereservationlistFillintheregistrationformCheckthedocumentsAssignroomsEnsurewaysofpayingIssuetheroomkey

RegistrationForms:RegistrationFormofResidenceforDomesticGuestsRegistrationFormofTemporaryResidenceforVisitorsRegistrationFormofResidenceforGroup

Languagepoints:1.walk-inguest没有预订的客人,散客2.deposit储蓄,存款我想存款,请给我办理一下。Idliketomakeadepositplease.订金;押金,保证金旅馆规定凡预订房间都要先付订金。Thehotelrequiresadepositforalladvancebookings.

3.in/underthenameofadv.以…的名义,凭我代表总统前来迎接你。IgreetyouinthenameofthePresident.4.lookthrough粗略地翻阅;细审…他早饭前通常浏览几份报纸。Helooksthroughseveralnewspapersbeforebreakfast.在交作业之前一定要仔细检查.Alwayslookyourworkthroughbeforehandingitin.

5.fillinfillout填写,填补Youneedtofillineachblanktillyoufillouttheform.6.inadvance预先,事先一切都是预先安排好的。Everythingwasfixedinadvance.

ClassroomActivitiesActivityICompletethefollowingdialogues.(MaryBrowncomestocheckinatthehotelreception)desk.M=MaryBrownR=ReceptionistR:Goodafternoon,Miss.Welcometoourhotel.M:Goodafternoon.(我在你们酒店订了一个单人房间)Ihavebookedasingleroominyourhotel.R:What’syourname,please?M:MaryBrown.R:(请问您是从哪儿来的?)Wouldyoupleasetellmewhereyouarefrom?M:I’mfromAmerica.R:Letmecheck.(哦,有了.您的房号是321,这是您的房卡和钥匙)Oh,hereitis.Yourroomnumberis321.hereisyourroomcardandkey.

M:OK.R:(请把护照给我,并填写这份旅客登记表好吗?)Wouldyoupleasegivemeyourpassportandfillinthisregistrationform?M:OK…Hereyouare.R:(让我看一下，请您填上护照号码并签名）Letmesee.Pleasefillinyourpassportnumberandsignyourname.M:Oh,yes.Isthatall?R:Yes,that’sa