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ICS03.120.10
A00茵昌
中华人民共和国国家标准
GB/T19013一20092007
质量管理顾客满意
组织外部争议解决指南
Qualitymanagement一Customersatisfaction一
GuidelinesfordisPuteresolutionexternaltoorganizations
2007,IDT)
2009一09一30发布2009一12一01实施
中华人民共和国国家质量监督检验检疫总局发布
中国国家标准化管理委员会
GB/T19013一2009/15010003:2007
目次
前言··················································································································……111
引言··················································································································……W
1范围···············································································································……1
2规范性引用文件································································································……1
3术语和定义······································································································……1
4指导原则·········································································································……3
4.1总则············································································································……3
4.2同意参与······································································································……3
4.3方便············································································································……3
4.4适宜············································································································……3
4.5公正····································································
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