18 凯悦酒店-餐饮服务模块PPT-怎样和客人告别.ppt

Introduction

前言WewanteveryGuesttofeeltheHyattTouch!我们要让每一位客人感受到凯悦温情！LetusdelightourguestswithourenthusiasticserviceattitudedemonstratedthroughFlexibility,Initiative,TeamworkandSincerity.让我们成为“优态使者”，灵活主动，真诚待客Objective

目标BytheendofthisSession,ourObjectiveistoensurethatyouhavelearned“HowtobidFarewell”withConfidence,andaccordingtoourdefinedStandards.到这次课程结束的时候，我们的目标是要确保你学会怎样按照我们酒店的标准，自信地“和客人告别”。AnyQuestions?有问题吗？TobidFarewell

和客人告别WhatdoesitmeantobidFarewelltoaGuest?打算和客人怎样告别？TopersonallysaygoodbyetoourGuestastheyareleavingourRestaurantorBar在客人离开餐厅或者酒吧时和客人亲口说再见TobidFarewell

和客人告别WhyisitsoimportanttobidFarewelltoeveryGuest?为什么说和每位客人告别是很重要的？TothankthemfordiningordrinkinginRestaurantorBar感谢他们光临我们餐厅或酒吧ItwillleaveapositiveLastingImpression这样做客人给客人留下积极的最后印象TobidFarewell

和客人告别WhoneedstobidFarewelltoaGuest?谁需要和客人告别？NeedstobidFarewelltoourGuests每一个人都需要和我们的客人告别2.ThecorrectwaytobidFarewell

告别的正确方式Speakclearlyandwithafriendlytone以友好的语气表达清楚Smileaswereallymeanit发自内心的微笑MaintaingoodEyeContact保持良好的眼神接触PositiveBodyPosture积极的姿态2.ThecorrectwaytobidFarewell

告别的正确方式WhatdoweneedtosaytotheGuest?我们需要和客人说些什么？“ThankyouverymuchMr./Ms___,haveagoodevening”“非常感谢您，___先生/女士，希望您度过一个愉快的夜晚。”“ThankyouverymuchSir/Madam,haveapleasantday”“非常感谢您，先生/女士，希望您度过愉快的一天。”2.ThecorrectwaytobidFarewell

告别的正确方式“ThankyouverymuchMr./Ms____,Ihopetoseeyouagainsoon.”“非常感谢您，____先生/小姐，希望可以很快再次见到您。”“ThankyouverymuchMr./Ms______,Ilookforwardtoseeingyouagainsoon.”“非常感谢您，______先生/女士，期待很快再次见到您。”3.TherighttimetobidFarewell

告别的正确时间WhendoweneedtobidFarewelltotheGuest?什么时候需要和客人告别？WhentheGuestisleavingtheTable当客人离开餐桌的时候WhentheGuestiswalkingtowardstheExitaftersettlingtheBill