论文 杭州君悦酒店员工流失的成因及对策分析.docx

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摘要

纵观目前中国酒店业，人力资源的管理与开发不甚理想，其中最主要的原因之一就是员工流失率过高。高流失率导致酒店的服务质量下降、人力资源成本提高、员工队伍不稳定、员工士气降低，从而最终导致酒店业务受损。

本文以管理学基本理论为基础，通过对人力资源相关理论的批判性回顾，同时以中国酒店业高流失率为背景，分析了重点考察企业东杭州君悦酒店的基本情况、员工高流失率现象，尤其对酒店餐饮部的流失数据进行了系统的统计和分析，在此基础上，结合自己的实际工作经验，综述了其高员工流失率的特点及危害，并从外部环境、用人部门以及人力资源部三方面分析了高员工流失率的原因。

通过本文的研究，得出这样的结论:完善的人力资源管理体系，尤其是完善而系统的员工培训与发展体系的建立，对降低员工流失率，提升员工满意度，留住企业的人才尤其是核心人才起着重要的作用。相信本文的研究结论对酒店企业的人力资源管理者有积极的指导意义。

关键词：酒店；员工流失率；人力资源

Abstract

LookingatthecurrenthotelindustryinChina,themanagementanddevelopmentofhumanresourcesisnotideal,andoneofthemostimportantreasonsisthehighstaffturnoverrate.Thehighturnoverrateleadstothedeclineofhotelservicequality,theincreaseofhumanresourcecost,theinstabilityofstaffandthedecreaseofstaffmorale,whicheventuallyleadstothedamageofhotelbusiness.

Basedonthebasictheoryofmanagement,thispapercriticallyreviewstherelevanttheoriesofhumanresources,andtakesthehighturnoverrateofChinahotelindustryasthebackground,analyzesthebasicsituationoftheGrandHyattHotelandthephenomenonofhighturnoverrateofemployees,especiallythesystematicstatisticsandanalysisoftheturnoverdataofthehotelcateringdepartment.Onthisbasis,combinedwithmyownpracticalworkexperience,thispapersummarizesthecharacteristicsandharmofitshighturnoverrate,andanalyzesthehighturnoverratefromthreeaspects:externalenvironment,employingdepartmentandhumanresourcesdepartment.

Throughtheresearchofthispaper,itisconcludedthataperfecthumanresourcemanagementsystem,especiallytheestablishmentofaperfectandsystematicemployeetraininganddevelopmentsystem,playsanimportantroleinreducingemployeeturnoverrate,improvingemployeesatisfactionandretainingtalents,especiallycoretalents.Ibelievetheconclusionofthispaperhaspositiveguidingsignificanceforhumanresourcemanagersofhotelenterprises.

Keywords:ho