星级酒店服务技能课件.pptVIP

星酒店服技能

第一章餐服概述lllll

1.1餐的定及型ll

1.2餐服的作用和任llll

1.3餐服的特点和基本原ll

1.4餐服人的分工与位ll

1.5餐服人的基本素lll

关概念与llllll

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第二章餐服基本技能lllllll

2.1托lllllllll

2.2台—中餐台lll

2.2台—西餐台llll

2.3餐巾折花llllllll

2.4斟酒lll

2.5上菜与分菜（1）lll

2.6撤餐具llll

2.7餐推llll

关概念与llll

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第三章中餐服lll

3.1零点餐服l

3.1零点餐服l

3.1零点餐服l

3.2体包餐服lllllllllllllllllll

3.3茶市服llllll

关概念与llll

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第四章西餐服lll

4.1西餐服方式（1）lllllll

4.1西餐服方式（2）llllll

4.1西餐服方式（3）lllllllll

4.2西餐点菜服ll

4.3自助餐服llllllll

关概念与lllllll

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第五章中餐服llllll

5.1宴会分lll

5.2宴会ll

5.3宴会布置lll

5.4中餐宴会服llll

5.5西餐宴会服llll

5.6其他服lllll

关概念与lllllll

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第五章菜肴与酒水知llllll

6.1中国菜介ll

6.2外国菜介llll

6.3酒的基知ll

6.4中国酒lllllllllllll

6.5外国酒lll

6.6非酒精料lllllll

关概念与llllllllll

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第七章餐管理概述ll

7.1代餐管理的基本能lllll

7.2餐管理人的基本念lllll

关概念与llllllllll

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第八章餐日常工作管理llllll

8.1餐划管理llll

8.2餐工的管理llll

8.3餐生管理llllll

8.4餐管理lllll

8.5餐安全服llll

8.6餐信息管理ll

关概念与llllll

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第九章餐服量管理llll

9.1餐服量管理基ll

9.2餐服量控制ll

9.3服量的督ll

9.4理客投lll

关概念与lllllll

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第十章客房部概述lll

10.1客房部概述llll

10.2客房商品概述lll

10.3客房服概述lllll

关概念与lllll

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第十一章客房部接待服工作lllll

11.1客房部接待服的方式ll

11.2客房接待服程序ll

11.3常性服llllllll

11.4性服lll

11.5特殊性服llll

关概念与lllll

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第十二章客房部清服工作lllll

12.1客房清概述lll

12.2客房清的准工作llllll

12.3客房清llllllll

12.4客房及餐、茶、酒具的消毒llll

12.5公共生lll

关概念与lll

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第十三章洗衣房与布草房ll

13.1洗衣房llll

13.2布草房lllll

关概念与llll

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第十四章客房部量管理llll

14.1客房量管理概述llll

14.2客房接待服量管理lll

13.3客房生量管理lll

14.4客房划生llll

关概念与lll

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第十五章客房部与物品管理ll

15.1客房部管理llll

15.2客房部物品管理ll

关概念与ll

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第十六章客房部安全管理lll

16.1客房部安全概述llll

16.2安全施的配lllll

16.3客房部安全工作lllll

关概念与lllll

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