QFD系统功能展开.ppt

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2024-02-28 发布于广东
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QFD系统功能展开.ppt

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如何将客户需求转化为设计需求，再转化为技术要求和过程管理要求

TechnicalrequirementCustomerrequirementsCompetitiveassessmentCompetitiveassessment1234512345AbsoluteweightAbsolutefactorRelativeweightRelativefactorImportanceTargetvalueSalespointAbsoluteweightFigure1HouseofQuality

Figure2InnovativeframeworkforprocessmanagementinhealthcareIdentificationofProcessforimprovementApplyingQualityFunctionDeploymentforidentifyingmeansforprocessimprovementPlanningimprovementprojectsusinglogicalframeworkDetailedprojectplanningforimplementationImplementingprojectsEvaluatingprojectsTakingtheprocessforoperationsWhetherplannedimprovementachieved?DevelopingknowledgeforprocessimprovementYesWhetherimprovementprojectshavepotentialforsubstantialimprovement?YesNoNo

ICUprocessesTherapeuticinterventionMonitoringDailyroundsCasereviewsPerformancemeasurementandimprovementGeneralwardAccidentandemergencyOperationsroomsHumanresourceDoctorsNursesSupportstaffMaterialsresourcesDrugsEquipmentHighdependenciesunitHospitaladministrationDirector’sofficeFinanceEthicalcommitteeEquipmentandfacilitiesmaintenanceRelatedunitsLaboratoryRadiologyCentralsterilizationandinfectioncontrolNutritiondepartmentBiomedicalengineeringFigure3ICUprocesses

3.Availabilityofdruganddisposables1.Stateofartandwellmaintainedfacilitiesandequipment2.Cleanandcomfortableenvironment4.Doctors/staffshouldbeprofessionalandcompetent5.Privacyduringtreatment6.Patientsshouldbegivenpromptservices7.Responsivedoctors/staff8.Attitudeofdoctors/staffshouldinstilconfidenceinpatients9.Friendlyandcourteousdoctors/staff10.24hoursservicesavailability11.Appropriatedocumentation12.Comfortablestay13.AppropriatecommunicationandObtainfeedbackfrompatients14.Fasterrecovery15.AffordablechargesforservicesrenderedResourcesavailabilityServicesavailabilityAffoRdabilityVoiceofCustomersVoiceofclinicalprof