《跨境电商实务英语》项目8任务2 Dealing With Customer Feedback.pptx

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2024-02-27 发布于江苏
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《跨境电商实务英语》项目8任务2 Dealing With Customer Feedback.pptx

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Task1DealingWithCustomerFeedback

CONTENTS1WarmingUp2CaseStudy3HighlightInformation4E-CommerceCorner

PartOneWarmingUpI.ReadthecommentsontheT-shirtsfromAliExpressanddecideiftheyareP(positive),NT(neutral)orNG(negative).()T-shirtscametoMoscowfor25daysfromthemomentofplacingtheorder.What’smore,insteadofthethreeIbought,onlytwocame.SoIwillnotriskbuyinganymoreinthisstore.()GreatT-shirt.Ilikeitverymuch.Thankyou.Oneofthemostbelovedstores.()T-shirtisgood.Butthecolorisdifferent.Iorderedyellow,butmustardcame.()ExcellentT-shirt,bust92andheight165,wearscomfortable.Thefabricispleasant.()ShippedquicklyFitinsize.Thefabriciscool,butitisnot100%cottonasstated.()T-shirtsareexcellentwithsuccessfulcutandperfectmaterial.Thepurchaseisdefinitelysuccessful.()TheT-shirtisdefinitelynot100%cotton.Thecolorsaredull.()I’mverysatisfiedwiththequalityandsize.Packedinaplasticbag.Camewithoutdamage.Thankyou!Recommend!NGPNTPNTPNGP

PartOneWarmingUpII.Workingroupsanddiscussthefollowingquestions.Customerfeedbackoncross-bordere-commercestoresisagoodtoolforword-of-mouthmarketing.Goodfeedbackcanimprovetheexposurerateofstoreproducts.1.Haveyoueverlefta5-starrevieworpositivecommenttoaseller?Howdidtheyreplytoyou?2.Whatdoyouthinkofpositiveornegativefeedback?3.Ifyouareaseller,whatwillyoudowhenreceivingpositiveornegativefeedback?

PartOneWarmingUpII.Workingroupsanddiscussthefollowingquestions.EvaluationListPoint1Point2Point3Point4Whatdoyouthinkofpositiveornegativefeedback?PartnerScore25%25%25%25%

PartOneWarmingUpII.Workingroupsanddiscussthefollowingquestions.Commentsonproductsrefertotheserviceevaluationfrombuyerstosellersaboutthedescriptionaccuracyofproducts,commun

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