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酒店服务英语全套可编辑PPT课件
SectionOneFrontOffice前厅部
Unit1BookingRooms预定房间Inthisunit,youwill●memorizesomewordsandexpressionsforbookingrooms●listroomtypes●tellthenecessarypointsinroomreservation●role-playthedialogues
CareerSkillsReadthequestionbelowanddiscusswithyourpartner.√Whatkindofinformationdoyouthinkyouwillneedwhenmakingreservationsfortheguests？√Lookatthefollowingproceduresforhandlingroomreservationsandthenputthemintocorrectorder.a）Getsomereservationinformationfromtheguestsuchasthedate,theroomtype,andsoon.b）Expressyourwishestotheguest.c）Gettheguest’spersonalinformation.d）Confirmthereservation.e）Makeuparecord.f）Greettheguest.g）Checktheroomstatusinthecomputer.
DialogueLearningStarterLookatthefollowingpictures.Canyoutelldifferentwaysofbookingroomsinahotel？Discusstheadvantagesanddisadvantageswithyourpartner.
WordBank
DialogueLearningLearnthefollowingdialogues.Dialogue1:AnIndividualBookingR:ReservationistG:GuestR:Goodmorning,Sir!ShanghaiHotel.HowmayIhelpyou？G:Yes,I’dliketobookaroomatyourhotel.R:Whenwouldyouliketostay？G:FromSeptember20thto24th.R:Whatkindofroomwouldyouprefer？G:Atwinroom.Bytheway,whatistheroomratepernight？R:688yuanRMBpernightincludingbreakfast.IsthatOK？G:Thatsoundsgood.Iwilltakeit.R:OK.MayIhaveyournameandtelephonenumber？G:Sure.MynameisJohnSmithandmyphonenumberisR:Thankyou,Mr.Smith.You’vebookedatwinroomfromSeptember20thto24thandyourtelephonenumberisIsthatcorrect？G:Yes,that’sright.Thankyou.Goodbye.R:Thankyouforyourcall,Mr.Smith.Welookforwardtoservingyou.
CheckyourunderstandingChoosethecorrectanswerforeachquestion.（）1.Whenwilltheguestarrive？A.OnSep.20th
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