6S标准培训教材(53页)-人力资源-.pptx

6 OverviewSix Sigma:A DefinitionApplied to GEGE Quality InitiativeWhy This Approach?Origin of Six SigmaThe “Breakthrough Strategy”Arriving at SigmaSix Sigma StructureKey Concepts ToolsA Practical ExampleAn OverviewNot a lot of Details!! 6 Overview“Six Sigma” If we can’t express what we know in the form of numbers, we really don’t know much about it.If we don’t know much about it, we can’t control it.If we can’t control it, we are at the mercy of chance.Mikel J. Harry President CEOSix Sigma Academy, Inc.“...will bring GE to a whole new level of quality in a fraction of t time it would have taken to climb the learning curve on our own.”John F. Welch, Jr. 1995 GE Annual ReportA Rigorous Method for Measuring Controlling Our Quality 6 OverviewWhat Does “Sigma” Mean?Sigma is a Measure of the Consistency of a ProcessIt (is Also the 18th Letter in the Greek Alphab Why Does GE Need A Quality Initiative?GE Raising The BarNew Goal to be “Best in the World” vs. #1 or #2Customers are Expecting More, we Must Deliver “Ship-and-fix” Approach no Longer Tolerated in the MarketAim to Speed Past Traditional Competitors in 5 YearsGoal Consistent with Reduced Total CostsWe Must Acknowledge Our VulnerabilitiesPoor Quality That Impacts CustomersProblems with NPIToo High Internal CostsWe Need a Major Initiative to Move From Where we Are to Where we Want to be6 Overview 6 OverviewWhy Does GE Need A Quality Initiative?Cost of Failure (% of Sales)40%35%30%25%20%15%10%5%Defects per Million3.4233621066,807308,537500,000Sigma 654321Estimated Cost of Failure in US Industry is 15% of Sales; Taking GE From a 3 to a 6 Company Will Save ~ $10.5 Billion per Year! Why “Six Sigma”? Proven Successful in “Quality-Demanding” Industries e.g., Motorola, Texas Instruments (many process steps in series)Proven Method to Reduce CostsHighly Quantitative Method – Science and Logic Instead of Gut Feel Includes Manufacturing Service (close to customer) and Provides Brid to Design for Quality ConceptsHas Support a