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《饭店服务实用英语》
PartⅠ Front Office Service 前厅服务
? 房间预订
Unit 1 Room Reservation
Key Words(重点词汇)
Receptionist 接待员
Reserve 预订
Apartment 公寓房间
room rate 房间价格
convenient 方便的
book 预订
guarantee 担保,保证
requirement 要求
operator 话务员
Takemessage 替 …… 留言
Leavemessage 留言
Outsideline 外线
Dial tone 拨号音
Country code 国家代码
Areascode 电话区号
IDD (InternationalDirect Dial) 长途直拨电拨电话
DDD (Domestic Direct Dial )
information office
receptionoffice
hotel register
registrationform
manager
attendant
office clerk
waiter
waitress
underyour name
Useful Expressions
Offering Help
1) What canI help you, please?
2) May I help you, please?
3) Is theresomethingI cando for you, sir / Madam?
Reservationrequirements
1) Are thereany roomsavailable?
2) I want / would like to reservea single room with bath and a fine view.
3) I want / would like to reversea room for onenight.
4) I want / would like to reservea room from 5th April to 9th April.
Giving Information about Roomsand Room Rates
1) Wehave manytypes of rooms,suchas
2) What kind of room do you want to reserve?
3) What ratedo you prefer?
4) Wecan give / offer you 30% off / 30% discountat weekends.
5) We will give / offer you 20% off / 20% discount for the group
reservation.
Accepting a Reservation
1) For how long will you stay in our hotel?/How long will you be staying
in our hotel?
2) Westill haverooms availablewhich meetyour requirements.
3) In whosenamewill you reserve?
4) I will confirm your reservationinformation.
5) Welook forward to your arrival / coming / seeingyou soon.
6) Weare expectingyour arrival.
Refusinga reservation
1) I am sorry.No roomsareavailable.
2) Sorry, Miss Clinton. All the standardrooms havebeenfully boo
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