《旅游英语》第八章.pptxVIP

;;;;;; All kinds of complaints may arise because of bad weather, delayed flights, accidents, waiters’ rudeness in restaurants, or attendants’ bad service in the hotel, and so on. These problems always make tourists upset. To handle complaints successfully helps a guide carry out the tour smoothly.;;;complaint n. 投诉；抱怨；诉苦 arise v. 出现；发生；产生 delay v. 延期；延迟；耽搁 attendant n. 服务员；侍者 handle v. 处理；应付 interrupt v. 打断；打岔；插嘴 patient adj. 有耐心的；能容忍的 apology n. 道歉；谢罪 measure n. 措施；方法；程度 high-quality adj. 高质量的;1. carry out 实施；执行 2. lend an attentive ear to 倾听 3. hear sb. out 听某人说完 4. report… to 把……汇报／报告给 5. To handle complaints successfully helps a guide carry out the tour smoothly. 本句主语为“to handle complaints successfully”，谓语动词为helps。 ?6. You are expected to provide the tourists with high-quality services including food, accommodation, transportation, and sightseeing. 你要给游客提供高质量的服务，包括餐饮、住宿、交通和观光。 7. The service you offer to tourists should conform to the signed agreement between the tourists and the travel agency as well as the rules issued by the local tourism administration. 本句中“you offer to tourists”为定语从句，修饰句子主语The service。;;;;;;;;;;;;;carriers n. 运输公司 reputation n. 名气，名声 precautious adj. 有防备的，戒备 的，警惕的 unfavorable adj. 不好的，令人不 快的 discomfort n. 不舒适，不舒服 observe v. 观察；注意到 behave v. 表现;;;;;;;;;;;;It went quite smoothly since the size of the group was quite small. There were only 15 guests, and the tasks were quite easy. Nothing went deviated from the tour plan. Though I am new to the job and can’t always provide useful information, luckily the guests were really good-tempered. I really appreciated their gracious understanding. It was a wonderful experience. Sightseeing, Hotel Meals: No one can find fault. They spoke highly of Guilin and its cuisine. Feedback: Here is some feedback from the guests.; 1. Laura is a bit unorganized and inexperienced. However, she is really hospitable, considerate, keen to help, and responsible. She is