03食物和酒水托盘-喜来登酒店中餐SOP.doc

Four points By SheratonBeijing,Haidian Hotel Service Apartment Standard Procedure 北京海淀福朋喜来登酒店及服务公寓 标准与程序 Position: Attendant 职位：服务员 Department: F B –Chinese Restaurant Dept. Head: Mr. Jitkiang Tan 部门：餐饮部 – 中餐厅 部门经理：陈日江 GM Approval: Ms. Zhang Lei Date: 总经理批准：张磊女士 日期： Task: Carrying Food and Beverage Trays Code: SP-FB-CCR-6003 任务：食物和酒水托盘 序号：SP-FB-CCR-6003 Printed Date: DATE \@ M/d/yy 4/3/23 PAGE: PAGE 2/3 Standard: Trays should be carried in a manner that is both safe and comfortable. 标准： 保证托盘按标准安全、舒适的使用。 Procedures: Food Trays To lift a tray allows 15cm of the tray to project over the edge of the tray jack. Place the left hand under the tray, palm of your hand should be the heaviest part. Bend carefully at the knees and lift taking the strain through the legs. Important: Do not lift with your back or arms as this may cause back problems. Tray is carried above shoulder level. Hold the upper arm and elbow close to the body. Carry the tray using the hand, which is most comfortable. While maneuvering through crowd guard the tray with your other hand. Loading a Food Tray Stack plates according to size. Cups do not remain on saucers as this will take up too much room on the tray. Do not pile plates with food on top of each other. Use one plate for scraping. Place heaviest dishes and equipment with the weight closest to the shoulder. Glasses are NEVER carried on a food tray. Light articles are placed on the outside in a systematic manner to ensure they will not topple over when carrying the tray. Place a used napkin over the soiled dishes. Liquid container such as water pitchers should be placed toward the center of the tray so that it will not spill off the edge. Nothing should be protruding over the edge of the tray where it can be easily jarred or fall off. Do not stack cups more than 3 high. Do not over stack or over fill the tray, this may cause damages. NB: - Place heavy items in the center of the tray slightly toward your body - never