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Unit 6 Operator Comprehensive Hotel English
Basic Information about OperatorSpeakingBasic Duties of OperatorsListeningRelated WordsSentence PatternsReading
Unit 6Hotel telephone operators are mainly responsible for giving and receiving phone calls for hotel guests. Telephone is not only a means of communication but also an indispensable sales tool. Therefore, telephone manners become very important. As callers only have the tone of an operator’s voice, the way the operator speaks, and how well the operator understands callers’ needs decides whether callers want to further communicate with the hotel, hang up or call some other hotels.
Unit 6Dealing with every phone call quickly, politely and accuratelyProviding services such as IDD, taking messages, wake-up, and consultingBeing familiar with the district codes of major cities, the phone numbers of major hotels, the phone numbers of hotel general managers and division managersBeing familiar with commonly-used local telephone numbersRecording every international phone call, figuring out the person to pay and corresponding amount
Unit 6Dialogue 1 Taking MessagesDialogue 2 An Overseas Call
O: Beijing Hotel, can I help you?G: Yes, can you 1 to Mrs. Wang in 2 , please?O: Certainly, sir. Could you wait a moment while I put you through? (One minute later.)O: Hello, sir. I’m afraid there is no response. Would you like to 3 for her?G: Thank you. Just tell her I’m going to call on her this evening at about 9:30.O: May I have your name?G: Yes, it’s 4 .O: Would you like to give me your telephone number, so she can 5 if necessary?G: Yes, good idea. My number is 6 .O: Thank you. I’ll 7 she gets the message.G: Thank you. Goodbye.O: Bye.Unit 6Direction: Listen to the following three dialogues and fill in the blanks.Taking
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