第3章全球质量标准.ppt

第3章 全球质量和国际质量标准GLOBAL QUALITY AND INTERNATIONAL QUALITY AWARDS1第一页，共三十八页。 马尔科姆·鲍德里奇国家质量奖Malcolm Baldrige National Award, MBNQAMalcolm Baldrige美国经贸部长（United States Secretary of Commerce ）(1981-1987 里根）美国总统奖， 总统颁发目的：促进质量领悟 认可美国公司的质量成就 公开成功的质量战略2第二页，共三十八页。 管理组织The Foundation for the Malcolm Baldrige National Quality Award项目：Baldrige Performance Excellence Program,The National Institute of Standards and Technology (NIST)－an agency of the U.S. Department of CommerceThe American Society for Quality (ASQ) The Board of Overseers Members of the Board of Examiners —consisting of leading experts from U.S. businesses and education, health care, and nonprofit organizations—volunteer their time to evaluate award applications and prepare feedback reports for applicant organizations. the Alliance for Performance ExcellenceAward recipients－ share information on their successful performance and quality strategies with other U.S. organizations. 3第三页，共三十八页。 管理组织4第四页，共三十八页。 5第五页，共三十八页。 学术文章6第六页，共三十八页。 3.4 构架 Baldrige Award Framework4Information and analysis3Customer andmarket focus6Processmanagement1Leadership7Businessresults2Strategic planning5HR develop. managementOrganizational Profile:Environment, Relationships and Challenges7第七页，共三十八页。 seven areas （1000分）leadership; strategic planning; customer focus; measurement, analysis and knowledge management;workforce focus; process management; results 8第八页，共三十八页。 Case Study－2010_MEDRAD_Award_Application_Summary9第九页，共三十八页。 Case Study－2010_MEDRAD_Award_Application_Summary10第十页，共三十八页。 Case Study－2010_MEDRAD_Award_Application_Summary11第十一页，共三十八页。 Case Study－2010_MEDRAD_Award_Application_Summary12第十二页，共三十八页。 Case Study－2010_MEDRAD_Award_Application_Summary13第十三页，共三十八页。 Case Study－2010_MEDRAD_Award_Application_Summary14第十四页，共三十八页。 Case Study－2010_MEDRAD_Award_Application_Summary15第十五页，共三十八页。 16第十六页，共三十八页。 17第十七页，共三十八页。 18第十八页，共三十八页。 19第十九页，共三十八页。 20第二十页，共三十八页。 21第二十一页，共三十八页。 22第二十二页，共三十八页。 23第二十三页，共三十八页。 24第二十四页，共三十八页。 3.4 The Malcolm Baldrige