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Finding Balance in the
Future of Work: Lessons
from Australia’s Top
Chief People Officers
September 2022
By Chris Mattey and Nicole Sibilio in collaboration with the Future Forum
Introduction
“ “
The COVID pandemic has driven us to see work as a Humans are strengthened by others. At Optus, we
series of transactions. Can we get that paper written? believe this accelerates innovation, productivity, and
Yes. Can we communicate that information? Yes. the pace of the organisation in a more meaningful
But what intangible benefit may have come from the way. This doesn’t need to be five days a week, but
three of us being in a room together? Does the more of a blended/hybrid model, based on the work
relationship we build sustain over time? We don’t people are doing.
know this yet.
Sian Lewis Kate Aitken
CBA Optus
” ”
There has been much discussion and debate concerning Organisations and leaders need to build capability and
the ‘Future of Work’ over the past two and a half years. muscle to be able to adapt to this new environment and
But with most of the more serious COVID-19 restrictions keep adapting into the future. But this transition has
now more than six months behind us, it’s fair to say that exposed a multitude of challenges that most organisations
new ways of working are no longer just future considerations are steadily working their way through. No company has
– the Future of Wo
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