饭店管理实务英语配套教程课件汇总完整版电子教案.ppt

Unit 2: Preventing Theft Sample Incident Report Date Time Location Room No. Manager on Duty Duty Manager / Asst. Manager Security on Duty Guest Name Sex Nationality Security be Reported (Date) Passport No./ ID No. Guest Contact No. Security be Reported (Time) Guest Permanent Address: Description Actions taken Follow-up work Supporting documents Pictures if necessary Guest signature Security Signature Police Signature Unit 3: Patrolling in the Hotel What does Security staff need to do when patrolling the hotel? Each and every security staff must be highly alert when they patrol the hotel. Once suspects are found, staff ask why they are there, and report abnormal situations immediately. While on duty, they fill in a patrol work sheet, carefully noting problems. They report these problems to relevant departments to be solved. Apartments, offices and guest rooms are checked for properly locked doors, or if they enter these rooms, they lock doors after they make sure everything is okay. Security staff are not allowed to enter guest rooms alone. Unit 3: Patrolling in the Hotel If they find people quarreling/fighting, or drunkards making trouble, they will try all means to stop it then report the case to their superior immediately. If windows/doors in some offices are open/unlocked at night, first they need to see if anything unusual has happened or if any people are inside, they close windows and lock doors. On the following day, they report the situation so the office can be more careful next time . If street girls are found lingering on guest floors at night, even disturbing guests, they will question them, ask them to leave, report this to their superior rightaway. Security staff in charge of fire prevention check each guest floor on a daily basis. Unit 3: Patrolling in the Hotel When Security staff checks each guest floor, what is his focus? They focus on the status of fire facilities and watch that guests are not using fire inside rooms. They look at th