品质成本（中英文版）.pptxVIP

COST OF UALITY 品 質 成 本; Poor Quality… Poor Business ! 品質差，生意差 !; ;Basic Premises for Quality Cost: 品质成本基本前提: 1. It is less expensive to prevent rather than detect nonconformity 预防比检测更省钱。 2. Process and product performance can be appraised (measured) 工序和产品性能可以评估(量度) 3. The causes for nonconformance can be identified and their effects can be reduced or eliminated 产品不符的原因可以确认，其影响可以减小或消除;Why Examine the Cost of Quality? 为何要审视品质成本? 1. Get management attention引起管理层的关注 2. Change the way employee think about errors 改变雇员看待错误的方法 3. Provide better return on the quality improvement program 提供更好的回报 4. Provide a tool to measure impact of corrective actions 为改正行动提供量度的工具 5. Provide a tool to measure the impact of poor-quality on profits 为恶劣品质对利润的影响提供量度的工具 ;The Cost Pyramid 成本金字塔;Resultant Cost 結果成本 = Failure Cost 失效成本， Defect Cost 次品成本. Controllable Cost 可控成本 = Prevention and Appraisal Cost. 預防和評估成本. ;;Taguchi Quality Loss Function (QLF) Taguchi 品质损失函数(QLF);Taguchi Quality Loss Function (QLF) Taguchi 品質損失函数 (QLF) ;Taguchi Quality Loss Function (QLF) Taguchi 品质损失函数(QLF);Taguchi Quality Loss Function (QLF) Taguchi 品质损失函数 (QLF);;Cost of Conformance:;Cost of Non-conformance: 與標準不符的成本: ;Examples of Prevention Costs 預防成本的例子;Examples of Appraisal Costs 評估成本範例;Examples of Internal Failure Costs 內部失效成本的例子 ;Examples of External Failure Costs 外部失效成本範例;Supplier Quality Cost 供應商品質成本;Supplier Quality Cost供應商品質成本;Example : Supplier having two rejected lot for month of June: 舉例：供應商六月份有二批退貨 1. Cost of processing incoming rejection (documentation, return expenses) : Study show that each rejected lot would require $100 to process 處理退貨成本(記錄，退費)處理一批貨要100元($) Two rejected lots = 2 Lots X $100/Lot = $200 (2批需要200元) 2. Cost of complaint investigation ( BUQE) 投訴原因調查成本 Man hours required to investigate the root cause. Study show cost per man hour is $20 調查根本原因需要的工時。研究表明每工時成本為20$ 10 Man hours required