酒店服务英语（姜涛）Project 2 Bellman and Concierge Service.pptVIP

ENGLISH FOR HOTEL SERVICE Complete the dialogues Exercise 1 Staff: Good afternoon. Sir.________________________________ Guest: Thank you. Staff: _____________________________________ Guest: Just these five. Staff: _________________________. This way, please. Guest: OK. Fine. Exercise 2 Staff: Good morning. __________________________.You have two suitcases and one bag. Is that right? Guest: Yes, that’s right. Staff: May I have your room key, please? Guest: ____________________. Staff: Thank you, sir. Your room is on the 22nd floor. ________________. Can I carry luggage for you? How many pieces of luggage do you have, sir? I will show you to the Front Desk. Welcome to our hotel. Here you are. This way to the lift. ENGLISH FOR HOTEL SERVICE Exercise 3 Staff: This is your room. After you, sir. ______________________? Guest: Sure. Just put them anywhere. Staff: ____________________. Is this the correct number of bags? Guest: Let’s see. Yes, that’s all Exercise 4 Staff: This is the Bell Captain’s Desk.______________________? Guest: Yes, I’ll be checking out in about half an hour, I’d like to have breakfast before then. Could you arrange to have my bags brought down while I’m out? Staff: Sure, sir. ______________________? Guest: Room 404. Complete the dialogues Can I put your suitcases here? By the way. May I help you ? Which room? ENGLISH FOR HOTEL SERVICE Hotel Knowledge Service Procedure ENGLISH FOR HOTEL SERVICE Structure Directions: Complete the sentences with the given words in the proper forms 1. A good first impression on the guests is _________ to hotels. 2. Hotel staff should help guests with their daily __________. 3. Amy is the private __________ to the general manager. 4. The flight arrived late because of the __________ storm. 5. The store at the end of the street provides dress ___________. 6. Most of this hotel’s __________ comes from travelers. 7. This dish is prepared ___________ for diabetics. 8. Welcome to Shijiazhuang! Did