香港地铁绩效咨询前期培训.pptx

Cost and Performance Management: Creating Value with Measures Presented by Focused Management Inc.Facilitating Performance Improvement Through Better Use Of Information And The Application Of Decision Support ToolsAt IssueEvery organization needs to measure and manage performance to satisfy the demands of stakeholdersToday’s measurement and management methods are much better than in the past but need to be connected togetherThe speed of change and information age computing and communications leave little margin for errorsDecision making needs factsThe Fish Tank SyndromeIf each person described what they saw, would it be the same description?Perspectives vary! – Which is correct?Implications of The Fish Tank SyndromeWe need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businessesWe need to develop a common / agreed understanding of the business and all of its characteristicsWe need a constantly available set of reference points to which we can returnWe need a living repository in which locate and maintain knowledgeResult – What Is At StakeInappropriate measurement systems can be costly experiments Sobey’s $50m ERP write off Boeing’s production problems in the late 1990’sMalcolm Baldridge winner, Wallace Co’ bankrupt Fortune 500 companies will face a $31.5 Billion knowledge deficit next yearBy how much can profit be increased by changing your product/market mix to focus on your most profitable productsPerformance ArchitectureA combination of a business logic methodology, relevant software and systems capability. The links between the tools are as important as the tools themselves.Performance MeasuresScorecardStakeholder Need/ValuesCustomersShareholdersEmployeesetc.Organization Designand CompensationFINANCIALProcess ManagementQUALITYTIMEBest PracticesIN OUTQUANTITYHuman PerformanceActivity Based ManagementPerformance Architecture to Drive ValueStrategicPlanOrganizationGoalsMeasuresResultsProcessGoalsMeasuresResultsA