家乐福课长培训教案.ppt

Sales Manager Seminar课长培训;Training Objectives培训目标;Understanding Carrefour’s Mission and Sales Managers’ Responsibilities;Understanding Carrefour’s Mission and Sales Managers’ Responsibilities理解家乐福的使命和课长的职责;Mission of Carrefour家乐福的使命;OUR GOAL我们的目标 OUR VALUES|我们的价值 ;我们的一切工作的核心是为了让顾客满意。;Carrefour Concepts家乐福的理念;Carrefour Four Policies家乐福四大政策;Main Responsibilities of a Sales Manager课长的主要职责;Main Responsibilities of a Sales Manager课长的主要职责;The Importance Of Managerial Skills管理层管理技能的重要性;The Role Of Managers经理的角色;Role Transition [1]角色转换(一);Role Transition [2]角色转换 (二) ;The Roles Of An Effective Manager一个有效经理的角色;我的角色My Role;Management Of My Team 团队管理;Communication with the Team团队沟通;Three Types Of Questions三种不同类型的问题;Funnel Model 漏斗模式;What Do You Listen For?你听什么？;Model For Better Communication有效沟通模式;Getting to Know Your Employees and the Communication Cycle 了解你的员工及沟通环;Effective Listening Skills有效的倾听技巧;Calms a Conflict or an Intensive Situation 缓和一场争执或一个紧张的局面 Helps You Control Emotions and Build a Constructive Relationship有助于控制自己的情绪, 建立起良好的关系 Encourages Other People to Share Information 鼓励对方提供信息 ;Increases the Other Persons Trust in You加强对方对自己的信任感 Gives Others a Chance to Clarify or Explain给对方一个澄清或解释的机会 Helps Other People Clarify Their Own Thinking帮助对方澄清观点 Emphasizes Important Points强调要点 ;Examples Of Paraphrasing and Reflecting意译和复述实例;Reflecting and Redirecting引导;Questions For Directing可以用来引导对方的问题;Examples Of Directing引导实例;Verbal and Nonverbal Signals 言语和非言语信号 ;Triads Role Play Recording List三人角色扮演记录单;Building Relationship 培养关系;How to take over your position as Sales Manager如何树立课长的威信;Meeting Team Members Individually单独会见团队成员;Exercises: How Well Do You Know Your Colleague? Asking Questions