qrqc质量问题的快速反应.pptxVIP

Introduction to QRQC -质量问题的快速反应Agenda目录Requirements for a performing problem solving解决问题的必要条件Introduction to QRQC / QRQC 介绍QRQC Behaviors / QRQC 行动QRQC Tools / QRQC 工具QRQC Organization / QRQC 组织How to deploy ? 怎样开展？Requirements for a performing problem solving解决问题的必要条件Brainstorming 头脑风暴What is the Managers role in problem solving ? 问题解决过程中管理者的作用是什么？ 3 post-it / person 每个人列出三条What are the key points for an effective problem solving ?有效解决问题的关键是什么？ 3 post-it / person每个人列出三条2. Introduction to QRQCQRQC介绍 2 Examples 两个例子 History 历史 Definition 定义2 different approaches to tackle an issue2种不同的方法去解决一个问题A first approach to problem solving第一个解决问题的方法Key points关键点Assess efficiency + speed评估效率和速度A second approach to problem solving第二个解决问题的方法Key points 关键点Assess efficiency + speed 评估效率和速度Summary总结History 历史Invented by Nissan in the 90‘s 90年代由尼桑公司创造1. Real-time data collection, processing and dissemination, 实时的数据收集、处理及分发2. Regular reviews (shift, day) at fixed time to share info, clarifyresponsibilities and launch reactive actions在固定的时间定期（班、天）回顾并分享信息，明确职责并启动行动计划Adopted by Valeo in 2002 2002年被法雷奥采用Target : change company culture, 目标：改变公司文化Focus on standards 注重标准Also adopted by Renault, PSA, Philips…也被雷诺、标致雪铁龙、飞利浦等公司采用QRQC is becoming a standard of quality management in the Automotive industry QRQC正在成为汽车行业质量管理的标准QRQC in brief QRQC摘要QRQC IS NOT a new quality tool 不是一个新的质量工具It is a MANAGEMENT culture 它是一种管理文化To solve ANY KIND OF ISSUE 可以用来解决任何类型的问题On the SHOP FLOOR 在车间With reviews at given time and with given attendance在固定的时间与固定的人员共同回顾 Behaviors 行为Tools 工具 Organization 组织3. Behaviors行动 6 Key Points 6个关键点 Standards 标准 A daily check-list 日常检查清单The 6 Key Points 6个关键点REAL PLACE真实的地点 Go to the place where it happens到问题发生的地点去REAL PARTS真实的零件 a bad part vs. a good part, produced in the same conditions 将在相同生产 条件下生产的坏零件与好零件进行对比REAL DATA真实的数据 Speak with data, compare to standards用数据说话，与标准对比QUICK RESPONSE快速反应 Respond at defect, do right away对缺陷做出