文秘专业英语课件Unit5.ppt

文秘专业英语 Making a Reception Study Objectives 掌握秘书接待客人时常用英语口语表达 掌握秘书正确接待来访者的基本要领 了解秘书接待客人时的礼仪 掌握英文邀请函及回复函的写法 Tips for Receiving Guests Wear clothes that suit you, and fit in with the industry you are in. When greeting a client, stand up. Don’t sit and look up at the client. Be approachable. When greeting customers, always smile and be friendly. Ask them if they would mind waiting a few minutes, while you get hold of the right person to assist with the matter. If necessary, offer them a beverage while they wait. Contents Dialogues It’s 9:10 in the morning. Susan has already arrived at the office and got down to work. While she is sorting out Mr. Stevenson’s dairy, there comes a guest. She stands up and receives the guest. Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Useful Expressions Useful Expressions Useful Expressions Useful Expressions Useful Expressions Sample Writing Sample Writing Sample Writing Sample Writing Sample Writing Sample Writing Sample Writing Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Social Etiquette Social Etiquette Social Etiquette 大连理工大学出版社 3. Interpret the following Chinese expressions and complete the dialogue. A: Good morning, sir. 1  (请问有什么可以帮您) ? B: Yes, 2 (我想见Josh先生). A: Do you have an appointment with Mr. Josh. B: No, I don’t. My name is Bill Smith, and I am from Nelson Corporation. 3 (但我只要见他几分钟就好了). A: I’m sorry, Mr. Wang, Mr. Williams is busy at the moment. 4 (请问您找他有什么事)? Part 1 Part 2 Part 3 Part 4 Part 5 I’d like to see Mr. Josh ______________________ What can I do for you _____________________ Can I ask what you wish to see him about __________________________