conflict and performance in virtual teams外文.pdf

CONFLICT AND PERFORMANCE IN GLOBAL VIRTUAL TEAMS 237 Conflict and Performance in Global Virtual Teams ATREYI KANKANHALLI, BERNARD C.Y. TAN, AND KWOK-KEE WEI ATREYI KANKANHALLI is Assistant Professor of Information Systems at the National University of Singapore (NUS). She received her Ph.D. from NUS, M.S. in Electrical Engineering from Rensselaer Polytechnic Institute, and B.Tech. from the Indian In- stitute of Technology Delhi. Her research interests include knowledge management, IT-enabled organizational forms such as virtual teams and communities, and IT in the public sector. Her research has been published in journals such as MIS Quarterly, IEEE Transactions on Engineering Management, Journal of the American Society for Information Science and Technology, International Journal of Human–Computer Studies, European Journal of Information Systems, Communications of the ACM, Decision Support Systems, and International Journal of Information Management. BERNARD C.Y. TAN is Professor and Head of the Department of Information Systems at the National University of Singapore (NUS). He received his Ph.D. in Information Systems from NUS. His research interests are in cross-cultural issues in information systems, virtual communities, knowledge management, Internet information privacy, and software project management. Dr. Tan’s past research has appeared in journals such as ACM Transactions on Computer–Human Interaction, ACM Transactions on Information Systems, ACM Transactions on Internet Technology, Communications of the ACM, Decision Support Systems, European Journal of Information Systems, IEEE Transactions on Engineering Management, IEEE Transactions on Professional Com- munication, IEEE Transactions on Systems, Man, and Cybernetics, Information and Management, Information Systems Research, International Journal of Human–Com- puter Studies, Journal of Management Information