ebay客服模板-售前售后.doc

eBay客服模板 TOC \o 1-2 \h \u HYPERLINK \l _Toc24970 【售前篇】 PAGEREF _Toc24970 - 1 - HYPERLINK \l _Toc28828 一、价格payment PAGEREF _Toc28828 - 1 - HYPERLINK \l _Toc10598 二、 买家询问物品细节的问题模版 PAGEREF _Toc10598 - 2 - HYPERLINK \l _Toc18364 三、 线下交易 PAGEREF _Toc18364 - 2 - HYPERLINK \l _Toc25232 四、 缺货未发退件 PAGEREF _Toc25232 - 3 - HYPERLINK \l _Toc192 五、 物流 PAGEREF _Toc192 - 4 - HYPERLINK \l _Toc10647 【售后篇】 PAGEREF _Toc10647 - 5 - HYPERLINK \l _Toc30344 一、关于询问跟踪号, 如果我们没有跟踪号 PAGEREF _Toc30344 - 5 - HYPERLINK \l _Toc1092 二、关于询问跟踪号，有跟踪号 PAGEREF _Toc1092 - 5 - HYPERLINK \l _Toc23703 三、感谢购买并要求好评（注意货运时间） PAGEREF _Toc23703 - 6 - HYPERLINK \l _Toc29052 四、 取消订单，要求好评(少量，大量会被ebay认为刷好评行为） PAGEREF _Toc29052 - 6 - HYPERLINK \l _Toc12770 五、 定期催好评 PAGEREF _Toc12770 - 7 - HYPERLINK \l _Toc10594 六、 没有收到货 PAGEREF _Toc10594 - 8 - HYPERLINK \l _Toc14077 七、 收到货 PAGEREF _Toc14077 - 12 - HYPERLINK \l _Toc5963 八、 退款 PAGEREF _Toc5963 - 14 - HYPERLINK \l _Toc27314 九、 退货 PAGEREF _Toc27314 - 16 - HYPERLINK \l _Toc9342 十、修改FAQ中差评 PAGEREF _Toc9342 - 16 - 【售前篇】 一、价格payment 1、非美国，10个以下，及不能讲价类 免运费 Dear friend, How are you today?This is ______. Thank you for you offer and it will be a great pleasure to do business with you. You know we have to shoulder（负担） the shipping fees（费用），thus（因此） the price we have here is already very low and competitive. Hope you can understand. Have a nice day. 含运费 Dear friend, How are you today?This is ______. Thank you for you offer and it will be a great pleasure to do business with you. The price we have here is already very low and competitive,so the lowest price we can provide is showed on the listing。 Hope you If you have any questions,pleases feel free to ask me. Have a nice day. 能讲价类 不能满足顾客的出价，能提供小折扣 Dear friend, How are you today?This is ______. Thank you for your interests in my item. Perhaps we can’t accept the price you offer. I’m sorry for that. In fact the price is reasonable .We only have a little/low benefit(利润) .But, we are willing