商场导购英-岳阳职院.ppt

Shopping Guidance Service ——商场英语导购服务 Anita Lee Teaching Objectives: After this lecture, we should be able to: 1.work well as a receptionist of the department store. 2.grasp vocabularies and useful expressions about shopping guidance. Lead-in The layout of a department store Group Discussion: This is the information desk in CHONGSHANG department store. In this class, you are required to act as receptionists. Let’s do some training . Etiquette for receptionists 微笑 训练（1） 微笑 训练（2） standing Clothing Dos Donts Group discussion “what are the job responsibilities of reception desk?” commodity promotion, direction guidance, paging service, the lost and found service, making out the invoices, membership card management, packing, broadcasting, complaint handling, preferential measures, gift issue…… Oral Practice： Broadcasting service Oral Practice： Broadcasting service Task 1 Situation 1: Group Work: You are required to write broadcast scripts for welcome and farewell in English. Time for preparation: 10 minutes Samples Oral Practice：Paging service Situation 2: Pair Work: A customer named Shirley told you that she could not find her 6-year-old son. Please help her with your paging system. Information about her son·: Daniel, in a blue sportswear and a white sport shoes, About 1.4 meters. Please make up a dialogue with your partner. Oral Practice：Paging service Situation 3: Pair Work: A customer picked up a mobile phone and hand it to you. Please find the loser by broadcasting. Please make up a dialogue with your partner. Time for preparation: 10 minutes Samples: Situation2: Shirley: Excuse me. I seem to have lost my son. Announcer: Take it easy, madam. And speak slowly. May I have your name first? Shirley: Shirley. Announcer: Whats your sons name, please? Shirley: Daniel. Announcer: Can you describe his appearance to me? Shirley: He is in a blue sportswear and a white sportsshoes. About