Outcomes for Victim Assistance in Ohio在俄亥俄州的受害者援助的的的结果.ppt

Measuring: Quality Programs Victim Outcomes-lite Crime Victim Services’ Staff Training January 15, 2007 What you count is what you care about! VOCA / SVAA reports counted outputs # of victims served by victimization # of victims receiving different services # of underserved victims assisted But, quantity is NOT quality of work Now, VOCA wants to add a quality measure! How should we count quality? Victim Recovery:Every Victim Every Time! If 99.9% rate is OK, then: 12 babies to wrong parents daily 2 unsafe planes daily at O’Hare 315 misspelled words in Websters 20,000 wrong drug RXs annually 880,000 wrong credit card swipes How many victims will you harm? Can we: Define program quality? Find common needs of victims? Are victims too different? Are system community programs too different? Is there enough research? What measurement tools should be used? Can programs provide accurate data? Are crisis calls long-term services too different? Who defines quality? Victims or pay check signer? Victim’s field matures findscore rights in proposed U.S. Constitutional Amendment To be informed To be present To be heard To safety considered To just timely restitution … with notice standing to enforce rights Some Resources Examples (don’t reinvent the wheel) Tennessee VOCA / VAWA www.state.tn.us/finance/rds/victimshomepage.htm Michigan VOCA - Shari Murgittroyd and Dr. Cris M. Sullivan Ohio Domestic Violence Network - go to outcome measure project Texas Sexual Assault /publications/Outcome Measures.pdf ProKids – Hamilton Co. Ohio CASA / GAL (2004 outcomes) Crime Victim Services - Allen Putnam Co. Ohio Commission on Accreditation of Rehabilitation Facilities - CARF - /pdf/PerIndMo.pdf VOCA guidelines (U.S. Dept. of Justice) /ovc/welcovc/scad/guides/vaguide.htm Considerations (adapt the wheel) Ohio DV Network has 6 program types Texas SA has 7 program types Tennessee VOCA/VAWA has 8 program types Michigan VOCA has 6 program types