全面质量管理(TQM)介绍（Introduction to total quality management (TQM)）.docVIP

全面质量管理(TQM)介绍（Introduction to total quality management (TQM)） Introduction to total quality management (TQM) Author: anonymous source: unknown hits: 3529 update: 2006-7-9 23:37:59 Total quality management English referred to as TQM, first put forward the overall quality management is the Feigenbaum, he gave a comprehensive quality management under the definition: in order to be able to in the economic level, taking into account fully meet customer requirements under the conditions of market research, design, manufacturing and customer service service the development of quality, various departments within the enterprise, to maintain the quality and improve the quality of the activities constitute an effective system for the development of. The overall quality management process determines the quality of total quality management should include the design process, manufacturing process, auxiliary process, the use of the process of four quality. I. contents of quality management in design process The quality management of product design process is the first step of total quality management. Refer to the design process, including market research, product design, process preparation, trial production and identification process (that is, all the technical preparation process before the product is officially put into operation). The main contents are as follows: 1, through market research, according to user requirements, scientific and technological information and business objectives, to develop product quality goals. Product quality design goals should come from the needs of the market (including potential needs), should be consistent with the requirements of users, should have some advanced. In terms of possible conditions, try to adopt international advanced standards. 2, the organization has sales, use, research, design, process, system and quality management departments to participate in the Three Combinations review and verification, determine the appropriate design.