9-2Hotel_Terminology酒店术语.doc

Advance Payment Money requested by the receptionist at the Check – In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel. Amenity A gift for the guest with compliments of the Hotel. Liquor, fruit basket, etc. Authorization Approval Code A code given by credit card company to the hotel to indicate that they have extended credit limit for one of its cardholder. Average Transient Rate(ATR) Average rate per occupied room, total rooms revenue divided by hotel transient rooms (excluding permanent revenue producing, temporary house use and complimentary rooms) Accommodation Description of bed – type and location of a particular room Adjoining Room Adjacent rooms that are not serviced by a connecting room Advance Deposit Money requested by the guest services Assistants at Check – In of a guest who did not make an advance reservation and who is unable to produce any of the credit cards accepted by Shangri – la Hotels and Resorts. Allotment Certain number of rooms allocated to travel agents for freesale purpose Arrival Date of Check – In. Arrivals – Guests Number of room check – ins for the period. Available rooms Total number of units excluding permanent House use rooms. Average House Rate(AHR) Total rooms revenue divided by total occupied rooms ( including permanent , house – use and complimentary rooms.) Average length of stay Represents the average number of days of a guest stay i.e. total guests divided by arrivals. Average Room Rate (ARR) Total rooms revenue divided by total number of revenue rooms ( excluding temporary house – use and complimentary rooms) Back of the house(BOH)后勤 Parts of the hotel with which the guest does not normally come into contact with i.e. personnel, housekeeping, Engineering, Accounts, etc. Back- to- back Describes a heavy rate of “Check- out” and “Check- in” on the same day. Guarantees Full occupancy at all times. Bell-Boy/ Bell-Hop/ Bell-man – Staff/ Porter, who