DifficultConversations高难度谈话英文版[精品].doc

DifficultConversations高难度谈话英文版 about the authors Douglas Stone is a Lecturer on Law at Harvard Law School and a partner at Triad Consulting Group com a consulting rm specializing in negotiation communication and conict resolu- tion He consults to universities law rms nancial institutions non- prots governments and businesses large and small Stone has taught and mediated in South Africa Cyprus South Korea and at the Organization of African Unity in Ethiopia and his articles have appeared in publications ranging from The New York Times to Parents magazine He is a graduate of Harvard Law School where for ten years he served as Associate Director of the Harvard Negotiation Project He is currently researching the interplay between trauma and forgiveness especially in the context of race gender or divided communities He can be reached at dstonecom Bruce Patton is Deputy Director of the Harvard Negotiation Project which he co-founded and a partner in CMIVantage Partners LLC vantagepartnerscom a global consulting rm that helps organizations build their capacity to manage relationships negotia- tions and conict with suppliers customers alliance partners cross- matrix teammates in ways that create rather than destroy value Patton has also helped structure the South African constitutional process craft a resolution of the 1980 Iranian hostage conict and facilitate labor agreements for educational reform Appointed Thaddeus R Beal Lecturer on Law in 1987 he has taught negotiation at Harvard since 1981 A graduate of Harvard College and Harvard Law School Patton is co-author of the bestseller Getting to Yes Second Edition Penguin 1991 and can be reached at bpattoncom Sheila Heen is a Lecturer on Law at Harvard Law School and a part- ner at Triad Consulting Group a rm dedicated to assisting indiv