导游业务技能2讲解材料.ppt

Definition of Tour Guiding Chapter Two What is a tour guide? -- administrator and handler of tour-related businesses involved -- servant of tourists’ needs and wants -- educator of his country’ culture, history, economy, politics and custom -- interpreter of the cultural and historical background of local community and scenic spots visited -- coordinator of interests between tourists and business suppliers, even between tourists themselves. -- troubleshooters of difficulties and emergencies What are the characters of a tour guide? -- Enthusiasm: one of the most important characters, which make tour interpretation and tourist full of passion; more colorful tour experience; enlivening exhausted tourist; coming up with cordial cohesiveness and tolerance, extrovert and cordial disposition. -- Adaptability: the strange people served; difficult situations occurs without any warning; quickly get a solution and adapt oneself to an unfamiliar area. Independent working circumstance. -- Sensitivity: must be sensitive to tourists’ needs and wants, and be able to discern the warning of what is to happen later such as strife, sickness, injury and so on. -- Flexibility: even best itinerary may go wrong and needs alteration and improvement. It is greatly needed in persuading and negotiating. Compromise is sometimes needed as a sort of art of living. -- Sincerity: cheating can easily offend your tourists and make them feel hostile towards you. Most of them by instinct approach those sincere tour guide and give them trust. It is the best vehicle to have a good communication with tourists. -- Decisiveness: dare to make a decision and dare to take responsibility; it sometimes needs tour guide make up mind as quickly as possible to make a decision when standing up to an emergence. -- Professional appearance: the first impression at a first sight by your tourists is almost ever-lasting and will help you to work more easily and conveniently. -- Comm