8D（中英文版 品质管理培训课件）.ppt

* * * * * * Quality Team 8D Process Expectations OCTOBER 2004 8D Expectations Discipline “1” : Identify the team 第一步：组建团队 Team should include as a minimum : 团队至少由以下人员组成： Production Supervisor of area responsible for the defect 对产品质量问题负责的生产督导 Quality Engineer 品质工程师 Process Engineer 工艺工程師 + as appropriate Design Engineer, Prod. Operator, Sub-supplier representatives, IT etc. – these people MUST be empowered and capable of enacting solutions changes 若有必要，相关设计工程师/生产操作员，供应商代表，IT人员等也须参加—这些成员必须有权并有能力制定解决方案或实施变更。 Also include your Avery Weigh-Tronix contacts) as part of the team – ensure your team recognises the “voice of the customer” 同时也请把AWT联系人加入你们的团队，以便了解客户的需求。 FOR REPEAT ISSUES an EXECUTIVE SPONSOR needs to be identified. 对于屡次出现的问题应指定专门行政管理人员负责。 8D Expectations Discipline “1” : Identify the team – continued 第一步：组建团队（续） Requirements for the Team :- 团队内部的相关要求 Identify the “champion” on the 8D. The champion should be the person responsible for the area that has the greatest control of the resolution. They should know the latest status of the 8D at ALL times. 指定8D文件的维护人。要求维护人是负责制订解决方案的核心成员，并且在任何时候都了解8D文件的最新状态。 Include Contact details – telephone numbers email addresses for ALL team members 包括各成员的联系资料—电话号码、MAIL地址等等。 Include the contact information of the AWTX staff 包括AWT相关人员的联系方式。 8D Expectations Discipline “2” : Describe the Problem 第二步：描述问题 A paragraph that describes : 对问题应做简短描述： How the concern was discovered : 问题是怎么发现的 - AWTX audit / inspection AWT审核/检验 - Field Return Analysis 市場退货分析 - AWTX Manufacturing etc. AWT生产过程中发现等 Timing WHEN the concern was discovered : 问题是何时发现的 - Prototype, volume build etc. 样品还是量产等 - Date, time of day if possible 日期及时间 Describe the problem 问题描述 - What were the effects? 究竟是什么不良 - Quantities, sample sizes 数量、抽样比例 - Batch / Serial Nos. etc. 批次/序列号等 - Failure rates / frequencies 不良率/频次 8D Expectations D