导游英语情景口语Item 2-4 基本入住登记程序.ppt

Model 4: Process of Hotel Guest Registration 基本入住登记程序 Words and Phrases approach v. 走近 establish v. 确立，建立 title n. 称呼 assign v. 分配 deposit n. 押金 cardholder n. 持卡人 validity n. 有效 receipt n. 收据 cashier n. 收银员 eye contact 目光接触 ? ? Useful Expressions 1.?Greet each guest with a smile in your voice as well as on your face. 向客人问好时不仅要面带微笑，声音里也应该透着微笑。 2.??You should first establish and keep eye contact with the guest. 要首先和客人有目光接触。 3.???When addressing the guest, do not call a guest by his or her first name. 称呼客人，不可直呼其名。 ? 4.?Ask the guest to show his or her credit card for an imprint or to pay a deposit. 让客人出示信用卡以复印，或者让他交押金。 Listen and Answer: 1. When greeting a guest, what should you pay attention to? Greet the guest with smile in the voice and on the face. 2. When addressing a guest, what title you can use? Mr. or Mrs. 3. Upon receiving the credit card, what information should you check? Name of the cardholder and validity. 4.What should be done with the credit card? Imprint it and collect 150% of the room rate and give the guest a receipt. 5.What information should be checked before giving the guest the room key? Departure date, room rate and other needs. ? * * *