商务英语Unit 2 Business Phone Calls.docx

After finishing this unit, you should be able to: Understand the routine formulas for business phone calls; Understand business telephone manners and etiquette; Handle business phone calls properly and effectively; Write a memo.2.1Starting Up 2.1.1 Work in pairs or small groups to list as many business telephone tips as you can. For example:● Try to identify a convenient time to call the person. ●Try to speak slowly and clearly.● Listen and repeat important facts to show that you understand. ● Be friendly and respectful to everyone you talk to during your call.2.1.2Discuss the following questionsin pairs or small groups.1) Which telephone tips you have listed are important? Why?2) Which of the tips do you already follow when making or receiving a phone call?3) What do you think are the differences between business calls and personal calls? 4) When do you often make phone calls at the work place?5) Do you agree that establishing a positive telephone image is very important for a company? Why?2.1.3Discuss with your partner to work out some different expressionsbetween calls in English and Chinese．A Comparison of Different Telephone Expressions in Chinese and English ChineseEnglish2.2 Listening Task2.2.1 Listen to the passage and try to write down each tip for making business calls. The first tip has been done for you as an example.Tips for Making Business Phone Calls 1)Develop a professional greeting___ 2) ____________________________3)_____________________________ 4) ____________________________5)_____________________________ 6) ____________________________7)_____________________________ 8) ____________________________2.2.2 Listen to the passage and answer the following questions.1) What are telephone conversations expected to do? _______________________________________________________________2) What should you do first when you make a business call? _______________________________________________________________3) If you’re routed to