捲起袖子做ITIL IT管理优化策略及案例分享.ppt

* ?2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. * SPEAKER NOTES: Key Point: This framework represents a ‘typical’ view of infrastructure optimization Details/Instruction: In the “inner-circle” you should highlight the core components many TDMs are faced with trading-off in order to achieve their objectives: cost, risk, value \ The outer boxes translate these core components into a view that is similar to the benefits that are described as part of the Infrastructure optimization framework: Upper left: As we mover through stages of infrastructure optimization (which are shown on later slides), TCO is continually decreased until IT investments become strategic Lower left: As we mover through stages of infrastructure optimization you are able to delivery greater business agility, e.g. specific business capabilities and productivity benefits Upper right: As we mover through stages of infrastructure optimization Service Levels become higher and higher Lower right: A fundamental tenant of the infrastructure optimization model is that IT capabilities have been laid out in a logical, incremental sequence in order to maximize the benefits of each upgrade * More, most of the time is spent either reporting problems or identifying who can resolve the problems. * * ? 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentati