原创力文档- 1、本文档共21页，可阅读全部内容。
- 2、原创力文档（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。
- 3、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击 这里二次下载。
- 4、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
查看更多
凯捷—平衡计分卡—CBA Balanced Scorecard Prototype umentation
RBS Balanced Scorecard Prototype Documentation
Wednesday 4th of September, 2002
Table of Contents
RBS Balanced Scorecard Background 3
The Balanced Scorecard 3
RBS Balanced Scorecard User Documentation 5
Scorecard Navigation – Main Menu 5
B - Main Menu Lists of Values 6
D – Main Menu Help 7
Scorecard Navigation – Scorecard Views 7
Balanced Scorecard Perspective 8
Balanced Scorecard All Perspectives 9
Balanced Scorecard Commentary 11
Balanced Scorecard Measures 12
RBS Balanced Scorecard Support Documentation 13
Monthly Scorecard Update Process 13
Scorecard Maintenance 17
View Tabs 17
List of Values 18
Path 19
Period Variance Indicators 19
Conditional Cell Formatting 20
Data Sheet to Display Linkage 21
RBS Balanced Scorecard Background
The Balanced Scorecard
An approach developed in the early 1990s by Robert Kaplan and David Norton to bring a wholistic management system to the workplace.?They named this system the balanced scorecard.? Recognising some of the weaknesses and vagueness of previous management approaches, the balanced scorecard approach provides a clear prescription as to what companies should measure in order to balance the financial perspective.
The balanced scorecard is a management system (not only a measurement system) that enables organisations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.? When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the?nerve centre of an enterprise.
Kaplan and Norton describe the innovation of the balanced scorecard as follows:
The balanced scorecard retains traditional financial measures. But financial measures tell the story of past events, an adequate story for industrial age companies for which investments in long-term capabilities and customer relationships were not critical for success
文档评论（0）