Self-Service-Employee-System案例.doc

MILESTONE1-PRELIMINARY INVESTIGATION SOLUTION Request for System Services We are providing a sample Request for Systems Services. which is the trigger for the Preliminary Investigation Phase,and we use primarily the information from the case background. Make assumptions where necessary. In this section we will learn the necessary background information to be able to complete the milestones of this case study. This information includes a history of the business, a description of the business’s current facilities, and the descriptions of the problems that triggered the project We have been contacted by Mr. Jack Mills, the vice president of Human Resources for A-1 Information Systems, to analyze how A-1 IS manages its employee information and to design an appropriate system. In this assignment we first need to assist Jack Mill’s subject matter expert Dottie Jones in preparing a Request for Systems Services. A-1 Information Systems Phone: 838-9009 Fax: 838-1115 DATE OF REQUEST SERVICE REQUESTED FOR DEPARTMENT(S) 03/18/2011 Human Resources SUBMITTED BY (key user contact) EXECUTIVE SPONSOR (funding authority) Name Dotty Jones Name Peter Charles Title Employee Relations manager Title Vice President Office 1016,Bldg.16 Office Human resources Phone 838-1040 Phone 838-4456 TYPE OF SERVICE REQUESTED: Information Strategy Planning Existing Application Enhancement Business Process Analysis and Redesign Existing Application Maintenance (problem fix) New Application Development Not Sure Other (pleasespecify BRIEF STATEMENT OF PROBLEM, OPPORTUNITY, OR DIRECTIVE (attach additional documentation as necessary) Current practices of maintaining employee information such as address,telephone,and beneficiary data ,and deductions have each of these changes being processed by an extensive manual effort.There is often a several day lag time bef