洲际IC品牌制服与布草标准运作程序.doc

STANDARD OPERATING PROCEDURES 标准操作程序 NEW UNIFORM REQUEST 新制服要求 Task Number: 任务号： LI-0001 Department: 部门 ： Housekeeping-Laundry 客房-客房 Date Issued: 日期： August 2009 Guest Expectation: 客人期望： I expect all employees to be well dressed and their uniforms to be clean and well presented. 我期望所有的员工都穿着整洁且好看的制服 Time to Train: 培训时间： 25 minutes Why is this task important for you and our guests? 为什么这些对你和我们的客人很重要？ Answers: I understand the reasons why a procedure for uniform collection must be in place. 我明白制服被收集放在一个地方的程序理由 I know how to get a new Uniform and linen. 我知道怎样领到新制服和布草 I know where I can change my uniform. 我知道在哪里可以更换我的制服 I know well groomed employees enhance the image of a hotel. 我知道仪容好的员工可以提高客人对酒店的印象 I can show my professionalism. 我能展示我的职业技能 WHAT/ STEPS 步骤 HOW/ STANDARDS标准 TRAINING QUESTIONS问题 Uniform for new hire 新入职员工的制服 When there is a new hire, a “Staff Uniform Allocation Form” has to be issued by HRD. 当有新员工入职，由人事部分发员工制服分发表格 This Form will be forwarded to the Executive Housekeeper. 这份表格将递交给行政管家 Staff will have 3 Sets of uniforms. If all sets are not available, measurement has to be taken by a seamstress. 每位员工有三套制服，如果所有尺寸不合适，由裁缝测量进行缝改 A Purchase Request for new uniforms must be requested and given to the Executive Housekeeper. 采购单要求，新员工制服必须由客房行政管家指定 This procedure includes shoe purchase if applicable. 这个程序包含工作鞋的采购 Who will order the Uniform ? 由谁负责订购制服？ How many sets of Uniform are issued? 制服有多少尺码？ What happens when there are no Uniforms available? 当没有合适的制服时将发生什么？ Requisition of new FB and Room Linen 餐饮和客房新布草的要求 Based on quarterly inventory, the Executive Housekeeper will make recommendations for replacement. 基于一年四个季节，行政管家将对制服的更换给出建议 FB Manager with the assistance of the Executive Housekeeper will source for samples. 餐饮经理和客房行政管家助理是样品的来源 When the sample is approved, it will be sent to the Laundry for a test wash. 当样品到达时，将样品送到洗衣房对其进行清洗测试 The Test Report is to be forwarded to the Executive Housekeeper. 测试报告将被递送给客房行政管家 Who makes recommendation