第陆章关键绩效指标KeyPerformanceIndexKPI-National.DOC

建構CPFR核心機制之執行步驟 Construct the execution procedure of the Core Operation Mechanism Conducted into the CPFR 盧昆宏 Kuen-Horng Lu 國立高雄大學亞太工商管理學系教授 Department of Asia-Pacific Industrial and Business Management National University of Kaohsiung 摘要 VICS協會於1998年提出了協同規劃、預測與補貨(Collaborative Planning, Forecasting and Replenishment；CPFR)模式，透過此模式所制定的九大步驟，將使供應鏈的協同預測具有承諾性，並讓補貨計劃更有效率，它可謂是供應鏈協同管理領域中最新且重要的模式之一。為讓CPFR得以順利執行，盧昆宏與陳長志分別訂定了關鍵績效指標的發展循環，發展了跨組織的資訊分享機制，也為異常處理機制建置了協同異常管理模式等三核心運作機制。故本研究承續盧昆宏與陳長志之研究，建構該三核心運作機制之執行步驟，闡述如何透過該三核心運作機制的之執行步驟來彌補及強化VICS協會所制定的九大步驟於運作流程的不足。 關鍵字：協同規劃、預測與補貨模式、關鍵績效指標、資訊分享、異常處理機制。 Abstract VICS association proposed the Collaborative Planning, Forecasting and Replenishment (CPFR) model in 1998, through the nine major steps that may let the collaborative forecast to promise and the replenishment be more efficient. It is one of the latest and important ways in the collaboration management field. In order to let CPFR be carried out smoothly, the three key operation mechanisms (Stipulated the development cycle of the Key performance index, developed the information sharing mechanism of the across organization, and constructed collaborative management by exception model) were constructed by Lu and Chen, respectively. In this research, will expand the three core operation mechanism into the nine major operation of CPFR. Through the execution procedure of the three core operation mechanism to prove the feasibility of this research constructed key operation mechanism in CPFR. The execution procedure of the three core operation mechanism can help the company to understand the implementation structure and procedure of the whole CPFR even more.At the same time , to remedy and strengthen stipulating in KPI of companies in the supply chain, can help companies to choice the information sharing partners of the supply chain and remedy the deficiency of the handling exception mechanism operation according to this research constructed the operation procedure of the detail of t