医院优化患者就医流程的实践与评价.pdfVIP

• 458 • 中华医院管理杂志 2016 年 6 月第 32 卷第 6 期 Chin] Hosp Admin ,]une 2016 ,Vol. 32 ,No. 6 ·典型案例· 医院优化患者就医流程的实践与评价 郑芬芳刘锦林毛瑛 E摘要】 介绍了浙江大学医学院附属第二医院优化患者就医流程的经验，包括创新便捷门诊就医 流程，成立床位协调中心以加强院前一站式管理，实行日间手术以提高住院服务效率，开展专业化、人性 化、跨团队的住院临床照护，引入加速康复外科理念以推进术后加速康复，建立随访中心推进出院随访 六大举措，认为就医流程优化提高了医院医疗服务效率和质量，提升了患者满意度。 【关键词】 改善医疗服务行动计划z 就医流程; 优化; 评价 Optimization of hospital outpatient service pr创:ess: practice andωnments Zheng Fenfang 峙， Liμ] inlin , Mao Ying. 暑 The Second Affiliated Hos户iωl of Zhejiang University School of Medicine , Hangzhou 310009 ,China Corresρonding author: Zheng Fenfang ,Email: zry地zju. edu. cn [Abstract] Taking the Second Affiliated Hospital of Zhejiang University School of Medicine as an example ,the paper discussed its practices in optimizing outpatient service process. These practices include innovating convenient outpatient service process , establishing a coordination center of hospital s beds to strengthen pre-hospital one-stop management , implementing day surgery to improve inpatient service , implementing professional and humanized hospital clinical care , introducing the concept of fast tract surgery to promote accelerated rehabilitation after surgery , and establishing a follow-up center for inpatients discharged. Such efforts have improved the medical services efficiency and quality , and improved the patients satisfaction. [Key words] Healthcare lmprovement lnitiative; Outpatient service process; Optimization; Comments 约、诊间预约、自助预约等，有效解决了患者挂号难 当前，大型公立医院普遍面临着的矛盾点或发展 问题，遏制了号贩子现象。除推行自助挂号外， 瓶颈是，患者认可度和就医需求度的无限性与医院服 务容量和服务能力的有限性。居民看病难，尤其是 我院还实现了患者的自助结算和自助检查、检验 打印(图1)，有效缩短了患者就诊等候时间和院内 看专家难和大医院住院难等问题始终存在。我