专业英语4-6.ppt

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专业英语4-6

Topics for Tour guide Welcome /farewell speech Revision: 1.What’s the aim of the hotel? 2.types of the room Some knowledge:about English name    (1)教名 given name/Christian name(教名)/first name, forename   (2)中间名 middle name   (3)姓氏 surname/family name/last name   Full name=(1)+(2)+(3), 全名=教名+自取名+姓,如William Jefferson Clinton    (1)Christian name(教名)指那些信仰基督教的教徒们才适用的称呼。由于大多数英语国家人士系基督教徒Christian name 亦被视为given name 或 first name 的同等词。   (2)middle name(中间名)通常是为纪念先辈或父母亲朋中受尊敬人士而用其名来命名的,一般说来中间名的纪念色彩较浓。   (3)family name (姓氏)和中国差不多,继承父辈的,只是位置是在最后。   英国人习惯上将教名和中间名全部缩写,如 M. H. Thatcher;   美国人则习惯于只缩写中间名,如 Ronald W. Reagan。但在很多场合中间名往往略去不写,如 George Bush,而且许多人更喜欢用昵称取代正式教名,如 Bill Clinton。 Social etiquette: Etiquette of welcoming tourist Greeting tourist is just the first step in the whole welcoming process. As a tour guide, you should bear in mind the following things. Firstly, learn how to locate the group that you are supposed to meet and offer your greeting immediately. Secondly, make a brief welcome speech and introduce yourself to the tourists. Thirdly, welcome the tourist to your city and ask them for questions and any requests. Express your wish to serve them sincerely and honestly. Finally, wish your guests a pleasant journey and wonderful stay. If you are ever asked to deliver a speech, try to look happy and pleasant. Always be as polite as you can ,no matter what your personal opinion of individual or their country might be . Always remember that they will judge your company by the impression you give .First impressions are the most important and can be everlasting. How to write a Welcome Speech ? Tips for reference Welcome speech is the first formal speech that you face the guests. A good welcome speech should be written clearly, warmly, lively and short. In general ,its content include the following items: self-introduction, introduction to the hotel where they are staying, simple itinerary presentation a

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