东风本田售服务科特约店管理执行手册.doc

东风本田售后服务科 特约店管理执行手册 东风本田汽车有限公司 执行手册说明 本手册使用范围：适用于特约店验收前两个月到OJT前（验收后三个月内）的时间内。 目的：1、完善特约店硬件设施，为业务开展奠定坚实基础； 2、特约店要建立完善的组织机构，人员配备完整； 3、特约店与售后服务科建立起联系，区域负责人给予指导和帮助，特约店向售后服务科反馈信息； 4、为客户提供全面、优质的维修服务。 特约店硬件设施要符合建设标准，建立完善的组织机构，迅速彻底的问题处理，及时的信息反馈，同时为客户提供快速、准确、及时的产品修理，所有特约店必须努力让每一个顾客都感到心满意足，共同提升东风本田的品牌形象，为达到 CSI NO.1努力奋斗。 目 录 一.建店至售后OJT流程图 二.开业前两月至OJT期间操作流程表 三.附件 一．建店流程图 二．操作流程表 注：N表示为开业时间 三．附件 附件一（参考图片） 附件二（每月需反馈信息） 附件三（具体发放物品） 附件四（特约店组织架构图） 填写说明：空白框内填写人员的姓名，其他要求按照文件内的注明来进行填写。 Subsequently, the Anhui Army military Special Branch, in Shanghais Central Intelligence Organization and the Communist party organization in Western Zhejiang Province, sent party backbone, respectively, went to Wu Jiangyan opened the Tomb, Tomb of heroic people, under the leadership of the Communist Party, fear no sacrifice and persevering, goal of the anti-Japanese revolutionary struggle. (A) stationed in Taoyuan area (Tomb of) 1, the new army of the Communist Party of China underground organization in September 1938, the CPC Zhuang Shaozhen (Zhuang Zhen, Nanxun people) by the Deputy Director of the political Department of the army on Deng Zihuis dispatch, operating from Jing County, Anhui Province, the Lake reached the Tomb, its tasks are: looking for reliable object, introduce them to the new, to expand the new team. Zhuang Shaozhen KMT-CPC cooperation as an opportunity, after classmates Yao Bi (Nanxun people, Ren Zhuxi force staff Director), introduced into the Kuomintang government political team, and as a political leader. He used this opportunity to invite progressive youth Hong Haiquan form a political team, at this point, the County Government has just been established, local school, unemployed youth are more quickly absorbed sheng, zhenze, Miaogang, Nanxun, huzhou, more than 20 more than required-Japanese youth. In order to raise the level of political players and the ability to work, Zhu