sigmatotalcycletimereductionppt英文版.ppt

Total cycle time reduction A business achieve total customer satissfaction when its workforce Is trained and empowered to concurrently apply total cycle time reduction tools and qulity improvement tools within cross-functional teams Embraces a continuous improvement process which supports measurements and rewards consistent with change objectives that adjust to customer needs Total cycle time Total ycle time is the actual time that passes from the time a customer expresses a need until the customer’s need is satisfied. Total cycle time reduction-  a competitive tool Responsiveness to market and customer needs Reduced cost Improved profits Improved total customer satisfaction Increases asset utilization Business evolves over time At first a good process is established Buesiness needs gradually change the process. The changes are not always for the bettter. Everyone ties to do their best but the process evolves to the current state. Probably few people have looked at the complete process from start to finish. If we are to improve we must completely understand what we do and how we do it then we will discover how to do it better. Greast performance improvementachieved with present resources Process flow chart Relationship mapping for any business Major process cganges takes about 12 month Cross-functional process mapping Choose the process to be maped One of your critical process A process that crosses the organization A process that is in trouble One of the key processes A process to serve as a “Test Bed” Choose the champion steering committee Guide and monitor the activity Remove roadblocks Keep senior management informed of status of CTR Communicate to all employees the effectiveness and status of the CTR Encourage the team Insure frequent meetings are held Mntor the action item owners Select a cross-functional mapping team “doers” who are involved in every step of the process(85 - 90% of the team) Represent