商务英语沟通1-6章精华.docVIP

Characteristics of Effective Communication Provide practical information Give facts rather than impressions Clarify and condense information State precise responsibilities Persuade and make recommendations Internal Communication Official Structure The Grapevine Formal Chain Informal Networking of Command Unofficial Linesof Power Up, Down, Across Formal Power Lines External Communication Formal Contacts Informal Contacts Marketing Employees Public Relations Top Managers Why Is Business Communication Unique? Globalization and Diversity Information Value Pervasiveness of Technology Reliance on Teamwork New Corporate Structures Communication Barriers Increasing Value of Business Information Competitive Insights Customer Needs Regulations and Guidelines Pervasive Technology Enhancing Communication Using Technology Wisely Maintaining Your Skills Evolving Organizations Tall Structures Flatter Structures Flexible Structures Corporate Cultures Effective Communication Minimize Distractions Consider the Audience Improve Your Skills Give and Get Feedback Apply Business Etiquette Observing Business Communication Ethics Unethical Practices :Plagiarism Selective Misquoting Misinterpreting Numbers Distorting Visuals Ensuring Ethical Communication Individual Employees Company Leadership Policies and Procedures Using Business Communication Technology Internet E-mail Mobile Computing Voice Mail Maintain Perspective Boost Productivity Reconnect with People MEMO TO: All Employees FROM: R. Smith, Personnel Director DATE: December 28, 2006 SUBJECT: Time Cards After reviewing our current method of keeping track of employee hours, we have concluded that time cards leave a lot to be desired. So starting Monday, we will have a new system: Each time you use your electronic key cards to enter or leave, the entry and exit times will be automatically logged. Also, securi