酒店必备英语汇总.docVIP

酒店必备英语汇总 English for Front Office Dept.前厅部常用英语 1、Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好! 2、Welcome to下午好！欢迎光临 3、How may I help you ?请问有什么可以帮到您？ 、May I know your name ,please ?请问贵姓？ 、Do you have a reservation with us？请问您预订了房间了吗？、I’ll check our room availability 我来查一下是否有空房间。、Just a moment ,Please请稍等Im sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。 9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。 10、How long do you plan to stay?请问您预计住几天？ 11、May I see your passport ?我能看一下您的吗？Your room charge for one night is RMB***,sir/madam.先生/女士，您一晚的房费是***元 13、The room charge is include two breakfast.房价包含两份早餐。 14、please pay RMB300 as deposit请支付300元作为押金。 15、How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？、We hope you enjoyed your stay .希望您在这儿住的愉快。18、May I have your room key ,please ?请把房卡给我好吗？ 1、Just a moment ,please .I’ll draw up your bill for you。请等一下，我帮你您结算账单 、May I take a print of the card ,please?请让我划印一下您的信用卡，好吗？ 、Could you please sign here ,please ?请您在这里签名，好吗？ 、Here is your card and your receipt .这是您的卡和收据。 、Have a nice trip .祝旅途愉快！ 2、May I know what is wrong ?请问有什么问题吗？25、I beg your pardon .请再说一次。26、I will speak to our manager about it.我会向我们经理报告这件事情。 2、I will check it with the department concerned .Would you mind waiting for a minute ?我跟相关部门联系一下。请你等一分钟好吗？。 、I will correct your bill.我来把您的账单改过来。 、We look forward to serving you again .我们期待能再次为您服务。 3、Here’s your room,