Unit1Flightinformationandticketing资料.ppt

民航专业英语地面运营与客舱服务 Section One Ground Services Unit 1 Flight Information and ticketing Unit 1 Flight Information and ticketing 第一单元 航班 信息与订票 (一）绪论：掌握航班信息与客票服务的基本专业词汇和常用表达方式 (二）教学目的： 通过对本单元的学习，让学生掌握航班信息与客票服务的常 用词汇与句型 (三） 教学内容与要求 1、教学内容 ：航班信息与客票服务常用词汇与句型。 2、教学要求 A : 掌握 Terminology 里面的词汇 B: 熟悉dialogue （四）教学提示 A 重点词汇 passenger, airline, ticket office, reservation office, reservation agent,Timetable , schedule, first class , economy class, business class, regular flight, non-stop flight, direct flight, connecting flight, continuing flight, destination , time difference, open ticket, airline ticket office, confirm, recommend, alternative flight, peak season, in advance B 民航知识点 1. 订票的步骤 2. 头等舱和经济舱的价格差别 3. 衔接航班的定义 4. 订票时对旅客特殊要求（如特殊餐食、婴儿服务等）的处理 C: 重点句型 1. Air China Booking Office, Can I help you? 2. Thank you for calling 3. I’d like to learn some information about the flights from Beijing to Shanghai. 4. Please hold on, I’ll check the schedule. 5. Flight CA631 leaves Beijing at 13:15 and arrives in Frankfurt at 16:45 p.m ,the same day because of the time difference 6.We have a scheduled flight that departs for New York every day except Thursday 7.One-way or round-trip? 8.Is it a non-stop flight? 9.It will go to New York by way of Hong kong 10.Shall I make the reservation for you? 11.May I have your name and telephone number? 12.Baby service will be offered upon passenger’s request 13.Would you like to travel first class or economy class? 14.The first class ticket fare is 150% that of economy class. 一、Main and difficult points 1. Vocabulary passenger, airline, ticket, office, reservation office, reservation agent, timetable, achedule, first class, economy class,business class, regular flight, non-stop flight, direct flight, connecting flight,destination, time difference, open ticket,one-way ticket, round-trip ticket, ticket, flight, take off, land, scheduled flight,airline