《DELL_6_SIGMA_GB_TRAINING_5》.ppt

BPI Level IModule 5 - Improve Module Objectives: Improve Process Benchmarking Evaluating Process Improvement Ideas Generation Reduction Evaluation Selection Should-Be Process Failure Modes Effects Analysis (FMEA) Should-Be Process Pilot Study Project Management (Implementing the Should-Be Process Benchmarking The process of continuously comparing and measuring an organization against other businesses to learn standards of performance excellence for products, services, or processes Heighten awareness of how other companies achieve standards you may wish to emulate Should be integrated into on-going business needs Must be customized in order to consider cultural factors within a company Benchmarking Examples Choosing the Right Form of Benchmarking Methodology Class Exercise: Benchmarking Questions: Who’s out there? Who’s good? Who’s best? What do they do differently? How do they make it work? Discussion: When should you consider using Benchmarking? Is Benchmarking applicable to your project? Why or why not? What issues or concerns do you have about Benchmarking? What is the Solution? While a potential solution may “jump out” at you, it may not be the best one available You need to shift your thinking away from conventional methods and move to the truly creative to shift your perspective This approach takes you from knowing the root cause to brainstorming possible solutions Incremental Versus Breakthrough Improvements Are you trying to make incremental improvements to your process or major breakthrough improvements? Creative Tools for Generating Solutions Brainstorming Assumption Busting Brainstorming Generate as many ideas as you can in a short period of time Can be structured or unstructured What are the advantages of structured versus unstructured brainstorming? * Memory Jogger page 19 lists the rules for brainstorming Affinity Diagram Organizes or groups many ideas or solutions into categories Process: Gather ideas or solutions Transfer verbatim to