团队冲突问题探析.docVIP

团队冲突问题探析 作 者 姓 名 李 专 业 公管05—4班 指导教师姓名 王 专业技术职务 教 授 目 录 摘 要························································1 一、团队冲突的概述···········································2 （一）团队冲突的定义··········································2 （二）团队冲突的特点··········································3 （三）团队冲突的性质··········································4 二、组织中的团队冲突的影响··································4 （一）冲突导致团队内的变化····································4 （二）冲突导致团队间的变化····································5 （三）冲突影响团队绩效········································5 （四）冲突影响团队创新能力····································6 （五）冲突影响利益相关者满意度································7 三、组织中的团队冲突原因分析································7 （一）利益····················································7 （二）目标····················································8 （三）组织结构················································8 （四）权利和政治··············································9 （五）文化差异················································9 四、组织中团队冲突解决和管理的策略·························10 （一）沟通化解冲突············································10 （二）了解员工需求············································11 （三）尊重个体差异············································12 （四）和谐管理················································13 （五）塑造和谐团队的价值观····································14 （六）建立有效的激励机制······································16 参考文献·····················································18 致 谢·······················································19摘 要 冲突是组织存在和发展中不可避免的现象，如今，团队运作已蔓延到几乎所有组织中。企业强大的竞争优势不仅在于员工个人卓越的能力，更重要的是体现在团队合作的强大，但团队成员内部，团队之间经常由于追求目标的不同、利益的不同、价值观差异等原因，会发生相应的冲突以致影响团队合作的效果。因此，管理者要运用正确的策略化解团队冲突以发挥团队优势。本文从团队冲突的概述入手，分析了解团队冲突产生的五个方面影响和产生冲突的五个方面原因，最后提出了解决和管理冲突的对策。 关键词：团队冲突 影响 原因 对策 ABSTRACT The conflict is the existence and development organizations in the inevitable now, the team has been in operation for spread to virtually all organizations. Enterprises a strong