汽车英语4—汽车英语实训篇 Module 1 Project 2 Customer Reception.ppt

尚辅网 尚辅网 * * * * ? 2010 Abby ? 2010 Abby ? 2010 Abby 尚辅网 站长站素材 SC.chinaz.COM Module 1 Before-sales Service 尚辅网 Contents 目录 Situational Practice Workplace in Miniature Secret to Your Success in Career Part I Part I Part I 尚辅网 岗位要求：热诚欢迎客户到来；学会分析顾客的需求 和期望，发掘购买动机 实训目的：应知：了解和客户互动的方法 应会：掌握和客户互动的技巧，收集客户 信息，为后续流程的执行奠定基础 Project 2 Customer Reception 尚辅网 Part I Workplace in Miniature Direction: Watch the video carefully and finish the tasks below. 尚辅网 Scene 1 I Prefer a Family Car Mr Gray comes to a 4S store. Mr. Li, a salesman , receives him. Li Wei: Good morning. Welcome to our 4S store. Mr. Gray: Morning. Li Wei: I am Li Wei, the salesman of the store. May I have your name? Mr. Gray: I’m Gray. Li Wei: Mr. Gray, what can I do for you? Mr. Gray: Yes, I’d like to look around first. I plan to buy a car, but haven’t decided which one to buy. Li Wei: OK. Maybe I can help. What type of car do you have in mind? Mr. Gray: I prefer a family car. Hatchback is better, because it’s easy to park. Chinese for reference 尚辅网 Li Wei: Well, it’s lucky for you to come to our store. GOLF is our classic hatchback car. It is the most popular family car in the European market; also it is hot selling domestically. Mr. Gray: Really? Li Wei: Yes. GOLF 6th makes amazing breakthrough in environmental protection, power and economy. You will never regret to have one. Mr. Gray: Yes? I must have a close look. Li Wei: OK. Let me introduce something more about it. You may have a look at the technical parameter table. If you are interested we can arrange a test drive for you. Chinese for reference 尚辅网 突破性进展 n. breakthrough 国内地，本土地 ad. domestically 经典的 a. classic 令人惊异的 a. amazing hatchback n. 两厢车 arrange v. 安排，准备 4S store 4S店。4S指sale(整