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案例面世真题 1:HELP! OUR PROFIT MARGINS ARE SHRINKING!
You are the consultant to a company that produces large household appliances. Over the
past three years, profit margins have fallen 20 percent and market share has tumbled
to 15 percent of the market from 25 percent. What is the source of the companys problems?
This is an example of the type of question an undergraduate student (or an MBA student
in an early interview round) might receive. The interviewer has done you the favor of
defining the problem - your client is in something of a slump! This dialogue illustrates
how you, the perspicacious candidate, might drill down into the core of the woes besetting
the firm.
You: How would you characterize the current marketplace for these products? Emerging?
Mature?
Interviewer: The product line is considered mature.
You: How would you characterize your manufacturing process relative to your competition?
(Youre looking to see if the company has a strategic advantage.)
Interviewer: Can you be more specific?
You: Do you benefit from an advantage in technology, economies of scale, exchange rates,
or other manufacturing element over your competition?
Interviewer: We have not updated our manufacturing process since 1988. We manufacture
our products exclusively in the United States. As one of the oldest manufacturers of
these products, we have a reliable customer base and a good reputation. As for price,
we are one of the lower-priced in the market, though not the lowest.
You: Do any of your competitors manufacture overseas?
Interviewer: Our number one competitor produces all of its appliances in Indonesia.
(Heres your clue - manufacturing outside the country significantly lowers costs.)
You: It probably suffices to say that some of your decline in profit can be attributed
to the increased costs you are facing relative to older manufacturing techniques and
higher costs associated with manufacturing domestically. This is
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